Read the work order times

Inspekio measures how long your team takes, and it measures it in four different ways. All four show up in two places:

On the Dashboard, in the Work order times block: the average of the operation in the period.
On the work order itself, in the Checklists tab: the times of that work order.

This page covers both. For the rest of the Dashboard, see Understand the dashboard.

1. The four times

The Work order times block sits below the Assignees chart. It counts only the work orders finished in the period, and the screen itself sums it up: Averages of the work orders finished in the period. Pick a time to see it day by day.

Time	What it measures
Time to finish	From the start of the work order to its finish. Includes the time stopped between steps.
Worked time	The sum of the times of all checklist steps of each work order.
Step time	The time of one checklist step, from its first answer until the step is complete.
Idle time	The time stopped between the end of one step and the start of the next one.

The four answer different questions:

Time to finish is what the client feels: how long it took between the technician starting and finishing.
Worked time is the real effort of the service, without the waiting.
Step time points at the step that drags. It is the only one that counts steps, not work orders: the card shows average of 48 steps, for example.
Idle time adds up the waiting between steps. High idle time with low worked time is waiting: a missing part, access to the equipment, a client who did not release the machine.

The three step times do not add up to Time to finish, and that is correct. Time to finish counts from the start to the finish of the work order, which picks up what the technician did before opening the first step and after closing the last one. And two steps done at the same time both count in Worked time without producing idle time.

A step starts at its first answer, its first photo or its first video. It ends when the step is complete. Opening a step without answering anything does not start the clock, and neither does a cleared answer. Two steps done at the same time add no idle time.

Times read as 2 h 05 min or 45 min. Below one minute, the screen writes < 1 min.

2. Pick the time the chart shows

The four cards are buttons. Click one and the chart, the explanation line, the moving average and the table switch to that time. The chosen card is highlighted, and the others show See in chart → when you hover them. Time to finish is the card that comes selected.

Below the cards, one line says what the chosen time measures and shows the Min and Max of the period. The How to read link next to it opens the explanation of the three readings of the chart.

3. How to read the chart

The chart carries three readings at once:

Daily avg — one point per day. Use it to find the day that broke the pattern.
7-day moving average — smooths out the daily swing. Use it to see whether the time is improving or getting worse across the weeks.
Range of the day (min–max) — the shaded area goes from the shortest to the longest time of the day. A narrow band means the work orders of that day were alike; a wide band means the day’s average came from very different work orders.

With few work orders per day, the daily average jumps a lot: one long job doubles that day’s point. The moving average is the reliable reading in that case.

Hover a day to see the three values together.

Under Filters, switch View to Table and the same data becomes a list, with the columns Date, Daily avg, 7-day moving average, Min, Max and Count.

The days follow your computer’s time zone, and a work order falls on the day it was finished.

4. Outlier work orders are left out

A work order with a time far above the usual does not enter the average, the minimum, the maximum or the chart. The classic case is the step left open overnight: it does not measure the service, it measures the forgetting.

When that happens, the card shows 2 outliers left out and a note appears under the chart: 2 work orders left out: time above 6 h 30 min (outliers). The How it works link next to it opens the full rule.

Three things worth knowing:

Only high times go out. A fast work order is never left out.
The rule needs 8 work orders or more with that time in the period. With fewer, it does not apply and every work order counts.
The limit is computed inside the period you picked. Switching the period can change which work orders are left out.

The work orders stay whole in the WO list and in the detail of each one. The rule changes only what enters the dashboard average.

5. When the block is empty

With no work order finished in the period, the block explains: No times in this period yet. They appear when a work order is finished in the period with a start and a finish. Pick a longer period under Filters.

When only one of the four times is empty, the message is No work order finished in the period has this time. The three step times — Worked time, Step time and Idle time — come from the checklist answers recorded in the app. A work order finished in the panel, without the technician answering the checklist on the phone, counts for Time to finish and not for the other three.

6. The times of a single work order

Open the work order with View details and go to the Checklists tab. Above the answers, a strip shows:

Field	What it shows
Started	When the first step started.
Completed	When the last step became complete, or in progress.
Total time	From the start of the first step to the completion of the last one, with the waiting.
Worked time	The sum of the step durations.
Idle time	The time stopped between steps.

Each step in the list shows its own duration next to the name. When there was waiting before it, the step also shows 1h 20min idle before.

This is where you confirm a number that caught your eye on the dashboard: the card says the average went up, and the Checklists tab of the slowest work order says which step the time went into.