I cannot sign in

Find the message that appeared on your screen below. Each one has a different cause, and trying again only fixes one of them.

The app and the administrative panel use the same account. If you get into one and not the other, the problem is not the password — see the section I get in, but I do not see what I need.

Invalid email or password

The pair does not match. Before asking for a new password:

1. Check that the email is the same one that received the invite. A personal address and a company address are two different accounts.
2. Check that the keyboard did not capitalise the first letter.
3. If you created the account with Sign in with Google or Sign in with Apple, there is no password to type. Use the same button.

If it still will not let you in, reset the password in the section below.

Let the phone keep the password

In the app, when you sign in with email and password, the phone offers to keep both in the password manager of the device. Accept: next time the keyboard fills the fields and you type nothing. This is what prevents most of the Invalid email or password of somebody typing a long password standing up, at the client.

The offer only appears after you sign in successfully with the password. It does not appear when the password is wrong, nor with Sign in with Google and Sign in with Apple, which use no password.

Please confirm your email before signing in

The account exists, but the confirmation link was never opened. Look for the Inspekio message in your inbox, in spam and in promotions.

Not there? Create the account again with the same address: Inspekio resends the confirmation link.

I forgot the password

In the panel, click Forgot password. In the app, tap Forgot password?. Type the email and confirm with Send reset link.

The screen answers Check your email and says which address the link went to. Open the link, choose the new password in New password and Confirm new password, and save. The minimum is 8 characters.

Two messages can turn up here:

• Invalid or expired link. Request a new reset email. — the link has a time limit, and a new link invalidates the previous one. Ask for another and use the most recent email.
• The new password must be different from the current one. — pick another password.

Sign in without a password

Useful when the password will not come to mind and the reset email is slow.

In the panel, click Sign in without a password, type the email and open the link that arrives. Open the link on the same device you asked from.

In the app, tap Sign in without a password, type the email and tap Send code. A 6-digit code arrives by email. Type it in Verification code and tap Sign in.

If the code does not work, the screen answers Invalid or expired code. Please try again. Use Resend code and type the most recent code: the previous one stops working.

Too many attempts

Too many attempts. Please try again later. protects the account after several wrong passwords in a row. Wait a few minutes.

Too many emails sent to this address. Please wait a few minutes. shows up when you asked for the reset link or the code several times. Use the last email that arrived instead of asking for another.

Two-factor verification

If your organization requires it, the screen asks Enter the code from your authenticator app to continue. after the password. Open the authenticator app (Google Authenticator, 1Password, Duo, Authy) and type the 6 digits.

Message	What to do
Invalid code. Please try again.	The code changes every 30 seconds. Wait for the next one and type it whole.
The code expired. Generate a new one and try again.	Go back to the authenticator and use the current code.
Authenticator not found.	The authenticator was removed from the account. Ask support for help.

Changing phones

The authenticator code lives on the device, not in the account. Before changing or wiping the phone, add the authenticator on the new device under Two-factor authentication. Without that, only support can give the access back.

The first time, the screen shows the QR code under Set up two-factor authentication. Scan it with the authenticator or copy the Setup key, name the authenticator and confirm with Enable.

Your session expired

A session has a time limit. Sign in again with the same account. None of your work is lost by this, and what is on the device stays there.

In the app

The app does not send you to the sign-in screen. It stays open on the data on the device and shows a banner at the top: Your session expired. Sign in again to send your changes.

While the banner is there, you keep answering checklists, taking photos and setting the root cause. What you record stays on the device, and nothing goes out until you sign in again.

1. Tap Sign in, on the banner itself.
2. Sign in with the same account that was open.
3. The banner goes away and what was held starts going out.

Signing in with another account is an account switch, not a continuation: the app opens the data of the new account. What the first account had held stays on the device, waiting for that account to sign in again on that device.

The home screen of the app needs the server to build its numbers, so it shows Your session expired. Sign in again to see the dashboard. The work orders already on the device keep opening from the WO list.

In the administrative panel

On a computer the message is Your session has expired. Please sign in again. and the sign-in screen opens. Sign in with the same account.

Signing out of one place does not disconnect the other

Sign out in the administrative panel ends that browser only. The app on the phone stays connected, even on the same account. A technician with the session-expired banner did not get there because somebody signed out of the panel.

See Work without internet for what happens to the sync queue.

This account is suspended

This account is suspended. Please contact support. does not clear on its own and is not a wrong password. Write to suporte@inspekio.com with the account email.

Connection error. Please check your internet

Signing in needs internet, in both places. The app only works offline after you have signed in once on that device.

I get in, but I do not see what I need

The account is right. What is missing is the invite or the role.

No work order appears in the app. If the screen says No invitations yet. Ask your manager to invite your email., you are not part of any organization yet. Ask whoever administers it to invite exactly the address you signed in with.

The invite exists but does not show. Open the Invitations screen. Invites need internet: offline, the screen shows You’re offline. Connect and pull the screen to refresh.

I accepted the invite and the list is still empty. The invite gives access to the organization; the work order only reaches the device once somebody assigns you to it. Ask the Admin to assign it.

In the panel, all I see is a welcome screen. You signed in as a Technician, and the Technician role works from the app. That is what the Run your work orders on mobile card is saying. To use the panel on a computer you have to be an Admin: ask for the role change under Team. See Invite the team.

The invite expired. An invite lasts 7 days. On the Team page, the status shows as Invite expired and the Resend invite button issues a new link. The previous one stops working.

Still stuck

Open the conversation with support, or write to suporte@inspekio.com. Send three things: the account email, whether you were in the app or the panel, and the exact message the screen showed. See Talk to support.

Never send your password, by email or to support.