Talk to support
Support answers by conversation, in the administrative panel and on this portal. The first answer is from the Inspekio assistant, which works from these same pages. When the case needs a person, the conversation goes to somebody on the team.
In the administrative panel
Section titled “In the administrative panel”- Click the ? in the top bar, next to your name.
- Choose Talk to support.
The conversation opens on the screen itself. The same menu shows Replay this page’s tour on the screens that have a tour.
When you open the conversation from there, support already receives which screen you were on, your role and your organization. You do not have to repeat that.
On this portal
Section titled “On this portal”Click the Talk to support button, the conversation bubble in the corner of the screen. It is on every page, and it answers in the language of the page you are reading.
In the phone app
Section titled “In the phone app”The app has no conversation. Write to suporte@inspekio.com, or open the conversation on the computer.
What to write
Section titled “What to write”Three pieces of information settle almost everything on the first message:
- What you were doing, with the name of the button or the screen.
- The exact message that appeared, if one appeared.
- Whether you were in the app or in the panel.
A work order number helps to find the case. Do not send your password, and do not send the code from your authenticator app: support never asks for either.